/* Maxus Support Tickets - Frontend Styles */

:root {
    --maxus-primary: #0066cc;
    --maxus-secondary: #004a99;
    --maxus-accent: #00cc66;
    --maxus-radius: 8px;
    --maxus-font: system-ui, -apple-system, sans-serif;
    --maxus-field-height: 45px;
    --maxus-field-padding: 12px;
    --maxus-label-size: 14px;
}

/* SUPPORT FORM */
.maxus-support-form-container {
    max-width: 700px;
    margin: 40px auto;
    padding: 40px;
    background: #ffffff;
    border-radius: calc(var(--maxus-radius) * 1.5);
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.08);
    font-family: var(--maxus-font);
}

#maxus-support-form {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.form-group label {
    font-weight: 600;
    color: var(--maxus-primary);
    font-size: var(--maxus-label-size);
    letter-spacing: -0.01em;
}

.form-group input[type="text"],
.form-group input[type="email"],
.form-group select,
.form-group textarea {
    width: 100%;
    padding: var(--maxus-field-padding);
    height: var(--maxus-field-height);
    border: 2px solid #e0e0e0;
    border-radius: var(--maxus-radius);
    font-size: 14px;
    font-family: var(--maxus-font);
    transition: all 0.2s ease;
    background: #fafafa;
    box-sizing: border-box;
}

.form-group textarea {
    height: auto;
    min-height: calc(var(--maxus-field-height) * 3);
    resize: vertical;
    line-height: 1.5;
}

.form-group input[type="text"]:focus,
.form-group input[type="email"]:focus,
.form-group select:focus,
.form-group textarea:focus {
    outline: none;
    border-color: var(--maxus-primary);
    background: #ffffff;
    box-shadow: 0 0 0 3px rgba(0, 102, 204, 0.1);
}

.form-group select {
    cursor: pointer;
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%230066cc' d='M6 9L1 4h10z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 14px center;
    padding-right: 36px;
}

/* FILE UPLOAD STYLING */
.file-upload-label {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: var(--maxus-field-padding);
    height: var(--maxus-field-height);
    border: 2px dashed var(--maxus-primary);
    border-radius: var(--maxus-radius);
    background: linear-gradient(135deg, #f0f8ff 0%, #e6f2ff 100%);
    cursor: pointer;
    transition: all 0.3s ease;
    font-weight: 600;
    font-size: 14px;
    color: var(--maxus-primary);
    box-sizing: border-box;
}

.file-upload-label:hover {
    background: linear-gradient(135deg, #e6f2ff 0%, #cce5ff 100%);
    border-color: var(--maxus-secondary);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 102, 204, 0.2);
}

.file-icon {
    font-size: 20px;
}

.file-input {
    display: none;
}

.form-help {
    font-size: 12px;
    color: #666;
    margin-top: 4px;
    line-height: 1.4;
}

/* SUBMIT BUTTON */
.maxus-submit-btn {
    background: linear-gradient(135deg, var(--maxus-primary) 0%, var(--maxus-secondary) 100%);
    color: #ffffff;
    border: none;
    padding: var(--maxus-field-padding) 32px;
    height: var(--maxus-field-height);
    font-size: 15px;
    font-weight: 600;
    border-radius: var(--maxus-radius);
    cursor: pointer;
    transition: all 0.3s ease;
    font-family: var(--maxus-font);
    width: 100%;
    position: relative;
    overflow: hidden;
    box-shadow: 0 4px 12px rgba(0, 102, 204, 0.3);
}

.maxus-submit-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 20px rgba(0, 102, 204, 0.4);
}

.maxus-submit-btn:active {
    transform: translateY(0);
}

.maxus-submit-btn:disabled {
    background: #ccc;
    cursor: not-allowed;
    transform: none;
    box-shadow: none;
}

.btn-text,
.btn-loading {
    display: inline-block;
    transition: opacity 0.2s;
}

.maxus-submit-btn.loading .btn-text {
    display: none;
}

.maxus-submit-btn.loading .btn-loading {
    display: inline-block;
}

/* FORM MESSAGES */
.form-message {
    padding: 14px 18px;
    border-radius: var(--maxus-radius);
    font-size: 14px;
    font-weight: 500;
    margin-top: 16px;
    animation: slideDown 0.3s ease;
}

@keyframes slideDown {
    from {
        opacity: 0;
        transform: translateY(-10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.form-message.success {
    background: var(--maxus-accent);
    color: #ffffff;
    border: 2px solid var(--maxus-accent);
}

.form-message.error {
    background: #f44336;
    color: #ffffff;
    border: 2px solid #d32f2f;
}

/* MY TICKETS DASHBOARD */
.maxus-my-tickets-container {
    max-width: 1000px;
    margin: 40px auto;
    padding: 40px;
    background: #ffffff;
    border-radius: calc(var(--maxus-radius) * 1.5);
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.08);
    font-family: var(--maxus-font);
}

.maxus-my-tickets-container h2 {
    color: var(--maxus-primary);
    margin-bottom: 30px;
    font-size: 28px;
}

.tickets-list {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.ticket-item {
    background: #fafafa;
    border: 2px solid #e0e0e0;
    border-left: 5px solid var(--maxus-primary);
    border-radius: var(--maxus-radius);
    padding: 24px;
    transition: all 0.3s ease;
}

.ticket-item:hover {
    border-color: var(--maxus-primary);
    box-shadow: 0 4px 16px rgba(0, 102, 204, 0.15);
    transform: translateY(-2px);
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 12px;
}

.ticket-title {
    font-size: 18px;
    font-weight: 600;
    color: var(--maxus-primary);
    margin: 0;
}

.ticket-status {
    padding: 6px 16px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.status-open {
    background: #2196F3;
    color: #ffffff;
}

.status-in_progress {
    background: #FF9800;
    color: #ffffff;
}

.status-resolved {
    background: var(--maxus-accent);
    color: #ffffff;
}

.status-closed {
    background: #9C27B0;
    color: #ffffff;
}

.ticket-meta {
    display: flex;
    gap: 20px;
    margin-bottom: 12px;
    font-size: 13px;
    color: #666;
}

.ticket-excerpt {
    color: #333;
    line-height: 1.6;
    margin-bottom: 16px;
    font-size: 14px;
}

.view-ticket-btn {
    background: var(--maxus-primary);
    color: #ffffff;
    border: none;
    padding: 10px 20px;
    border-radius: var(--maxus-radius);
    font-weight: 600;
    font-size: 14px;
    cursor: pointer;
    transition: all 0.2s ease;
}

.view-ticket-btn:hover {
    background: var(--maxus-secondary);
    transform: translateX(4px);
}

.no-tickets {
    text-align: center;
    padding: 60px 20px;
    color: #999;
    font-size: 16px;
}

/* ============================================
   TICKET MODAL - CONSOLIDATED
   ============================================ */

/* Baseline layout stability */
html {
    overflow-y: scroll;
}

html, body {
    overflow-x: hidden;
}

/* Lock page when modal is open */
body.modal-open {
    overflow: hidden;
    padding-right: var(--sbw, 0px);
}

/* Modal container */
.ticket-modal {
    position: fixed;
    inset: 0;
    z-index: 9999;
    display: flex;
    align-items: center;
    justify-content: center;
    visibility: hidden;
    opacity: 0;
    transition: opacity 0.22s ease, visibility 0s linear 0.22s;
    overscroll-behavior: contain;
}

.ticket-modal.is-open {
    visibility: visible;
    opacity: 1;
    transition: opacity 0.22s ease;
}

/* Modal overlay (backdrop) */
.modal-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.85);
    will-change: opacity;
}

/* Modal content box */
.modal-content {
    position: relative;
    background: #ffffff;
    border-radius: 16px;
    max-width: 800px;
    width: 90%;
    max-height: 90vh;
    overflow: auto;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
    z-index: 10000;
}

/* Close button */
.modal-close {
    position: absolute;
    top: 14px;
    right: 14px;
    background: #f44336;
    color: #ffffff;
    border: none;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    font-size: 24px;
    line-height: 1;
    cursor: pointer;
    z-index: 10001;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: background 0.2s ease;
}

.modal-close:hover {
    background: #d32f2f;
}

/* Modal body */
.modal-body {
    padding: 40px;
}

.ticket-detail h2 {
    color: var(--maxus-primary);
    margin-bottom: 20px;
    font-size: 24px;
}

.ticket-meta-detail {
    display: flex;
    flex-wrap: wrap;
    gap: 20px;
    padding: 14px;
    background: #f5f5f5;
    border-radius: var(--maxus-radius);
    margin-bottom: 24px;
    font-size: 13px;
}

.ticket-content {
    margin-bottom: 30px;
}

.ticket-content h3 {
    color: var(--maxus-primary);
    margin-bottom: 12px;
    font-size: 18px;
}

.ticket-replies {
    margin-bottom: 30px;
}

.ticket-replies h3 {
    color: var(--maxus-primary);
    margin-bottom: 16px;
    font-size: 18px;
}

.reply-item {
    background: #f9f9f9;
    padding: 14px;
    border-radius: var(--maxus-radius);
    margin-bottom: 12px;
    border-left: 4px solid #ddd;
    font-size: 14px;
}

.reply-item.agent-reply {
    background: #f0f8ff;
    border-left-color: var(--maxus-primary);
}

.reply-item.customer-reply {
    background: #f9f9f9;
    border-left-color: #999;
}

.reply-item strong {
    color: var(--maxus-primary);
    font-size: 14px;
}

.agent-badge {
    display: inline-block;
    background: var(--maxus-primary);
    color: #fff;
    padding: 2px 8px;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 600;
    margin-left: 8px;
}

.reply-date {
    color: #999;
    font-size: 11px;
    margin-left: 10px;
}

.reply-item p {
    margin: 8px 0 0;
    line-height: 1.5;
}

.reply-help {
    background: #fff3cd;
    border: 1px solid #ffc107;
    color: #856404;
    padding: 10px 14px;
    border-radius: var(--maxus-radius);
    font-size: 13px;
    margin-bottom: 12px;
}

.ticket-reply-form h3 {
    color: var(--maxus-primary);
    margin-bottom: 12px;
    font-size: 18px;
}

.ticket-reply-form textarea {
    width: 100%;
    padding: 12px;
    border: 2px solid #e0e0e0;
    border-radius: var(--maxus-radius);
    font-family: var(--maxus-font);
    font-size: 14px;
    margin-bottom: 12px;
    box-sizing: border-box;
    min-height: 100px;
}

.ticket-reply-form textarea:focus {
    border-color: var(--maxus-primary);
    outline: none;
    box-shadow: 0 0 0 3px rgba(0, 102, 204, 0.1);
}

.submit-reply-btn {
    background: var(--maxus-primary);
    color: #ffffff;
    border: none;
    padding: 12px 28px;
    border-radius: var(--maxus-radius);
    font-weight: 600;
    font-size: 14px;
    cursor: pointer;
    transition: all 0.2s ease;
}

.submit-reply-btn:hover {
    background: var(--maxus-secondary);
}

.reply-file-label {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 10px 16px;
    border: 2px dashed var(--maxus-primary);
    border-radius: var(--maxus-radius);
    background: #f0f8ff;
    cursor: pointer;
    font-size: 14px;
    font-weight: 600;
    color: var(--maxus-primary);
    transition: all 0.2s ease;
}

.reply-file-label:hover {
    background: #e6f2ff;
    border-color: var(--maxus-secondary);
}

.reply-file-label .file-icon {
    font-size: 18px;
}

#reply-file-preview {
    padding: 10px;
    background: #f0f8ff;
    border: 1px solid var(--maxus-primary);
    border-radius: var(--maxus-radius);
    font-size: 13px;
    color: #333;
}

#reply-file-preview button {
    background: #dc3545;
    color: #fff;
    border: none;
    padding: 4px 10px;
    border-radius: 4px;
    cursor: pointer;
    font-size: 12px;
    margin-left: 10px;
}

#reply-file-preview button:hover {
    background: #c82333;
}

/* AGENT DASHBOARD */
.maxus-agent-dashboard {
    max-width: 100%;
    margin: 0px auto;
    padding: 40px;
    background: #ffffff;
    border-radius: calc(var(--maxus-radius) * 1.5);
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.08);
    font-family: var(--maxus-font);
}

.maxus-agent-dashboard h2 {
    color: var(--maxus-primary);
    margin-bottom: 30px;
    font-size: 28px;
}

.agent-stats {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 20px;
    margin-bottom: 40px;
}

.stat-box {
    background: #f9f9f9;
    padding: 24px;
    border-radius: var(--maxus-radius);
    text-align: center;
    border: 2px solid #e0e0e0;
}

.stat-box h3 {
    font-size: 36px;
    color: var(--maxus-primary);
    margin: 0 0 8px;
}

.stat-box p {
    margin: 0;
    color: #666;
    font-size: 14px;
    font-weight: 600;
}

.agent-tickets-list {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.agent-ticket-item {
    background: #fafafa;
    border: 2px solid #e0e0e0;
    border-left: 5px solid var(--maxus-primary);
    border-radius: var(--maxus-radius);
    padding: 24px;
    transition: all 0.3s ease;
}

.agent-ticket-item:hover {
    border-color: var(--maxus-primary);
    box-shadow: 0 4px 16px rgba(0, 102, 204, 0.15);
}

.agent-ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 12px;
    gap: 16px;
}

.agent-ticket-title {
    font-size: 18px;
    font-weight: 600;
    color: var(--maxus-primary);
    margin: 0;
    flex: 1;
}

.ticket-badges {
    display: flex;
    gap: 8px;
    flex-shrink: 0;
}

.ticket-priority {
    padding: 6px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
}

.priority-low {
    background: #d4edda;
    color: #155724;
}

.priority-medium {
    background: #fff3cd;
    color: #856404;
}

.priority-high {
    background: #f8d7da;
    color: #721c24;
}

.priority-urgent {
    background: #f44336;
    color: #ffffff;
}

.agent-ticket-meta {
    display: flex;
    gap: 20px;
    margin-bottom: 12px;
    font-size: 13px;
    color: #666;
    flex-wrap: wrap;
}

.agent-ticket-excerpt {
    color: #333;
    line-height: 1.6;
    margin-bottom: 16px;
    font-size: 14px;
}

.view-agent-ticket-btn {
    background: var(--maxus-primary);
    color: #ffffff;
    border: none;
    padding: 10px 20px;
    border-radius: var(--maxus-radius);
    font-weight: 600;
    font-size: 14px;
    cursor: pointer;
    transition: all 0.2s ease;
}

.view-agent-ticket-btn:hover {
    background: var(--maxus-secondary);
    transform: translateX(4px);
}

.ticket-actions {
    margin-top: 30px;
    padding-top: 20px;
    border-top: 2px solid #e0e0e0;
}

.ticket-actions h3 {
    color: var(--maxus-primary);
    font-size: 18px;
    margin-bottom: 16px;
}

.action-row {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 12px;
}

.action-row label {
    font-weight: 600;
    color: #333;
    min-width: 80px;
}

.action-row select {
    flex: 1;
    padding: 10px;
    border: 2px solid #e0e0e0;
    border-radius: var(--maxus-radius);
    font-size: 14px;
}

.update-ticket-btn,
.submit-agent-reply-btn {
    background: var(--maxus-accent);
    color: #ffffff;
    border: none;
    padding: 12px 28px;
    border-radius: var(--maxus-radius);
    font-weight: 600;
    font-size: 14px;
    cursor: pointer;
    margin-top: 12px;
}

.update-ticket-btn:hover,
.submit-agent-reply-btn:hover {
    opacity: 0.9;
}

/* FILE PREVIEW */
.file-preview {
    margin-top: 10px;
    padding: 12px;
    background: linear-gradient(135deg, #f0f8ff 0%, #e6f2ff 100%);
    border: 2px solid var(--maxus-primary);
    border-radius: var(--maxus-radius);
    display: flex;
    align-items: center;
    gap: 10px;
}

.file-preview strong {
    display: block;
    font-size: 13px;
    color: var(--maxus-primary);
}

.file-preview span {
    font-size: 11px;
    color: #666;
}

.remove-file {
    background: #f44336;
    color: #fff;
    border: none;
    padding: 6px 12px;
    border-radius: calc(var(--maxus-radius) / 2);
    cursor: pointer;
    font-size: 11px;
    font-weight: 600;
    transition: all 0.2s ease;
}

.remove-file:hover {
    background: #d32f2f;
}

/* CHARACTER COUNTER */
.char-counter {
    text-align: right;
    font-size: 11px;
    color: #666;
    margin-top: 4px;
}

/* RESPONSIVE DESIGN */
@media (max-width: 768px) {
    .maxus-support-form-container,
    .maxus-my-tickets-container {
        padding: 24px;
        margin: 20px 16px;
        border-radius: var(--maxus-radius);
    }

    .form-group input[type="text"],
    .form-group input[type="email"],
    .form-group select,
    .form-group textarea {
        font-size: 16px;
    }

    .ticket-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 12px;
    }

    .ticket-meta {
        flex-direction: column;
        gap: 8px;
    }

    .modal-body {
        padding: 24px;
    }
    
    .modal-content {
        width: 95%;
        max-height: 95vh;
    }
}

/* LOADING ANIMATION */
.maxus-submit-btn.loading::after {
    content: '';
    position: absolute;
    top: 0;
    left: -100%;
    width: 100%;
    height: 100%;
    background: linear-gradient(90deg, transparent, rgba(255, 255, 255, 0.3), transparent);
    animation: loading 1.5s infinite;
}

@keyframes loading {
    to {
        left: 100%;
    }
}

/* ACCESSIBILITY */
.form-group input:focus-visible,
.form-group textarea:focus-visible,
.form-group select:focus-visible {
    outline: 2px solid var(--maxus-primary);
    outline-offset: 2px;
}